Initial risk-assessment analysis of the offender and allegations maximizes the chances of productive outcomes and mitigates the risk of additional harm that more adversarial, dispute resolution models can cause.

A victim-centered approach to resolving conflict that asks what a person needs to heal from an incident of wrong-doing. The injured party decides whether to directly or indirectly engage the offender to address the harm caused.

Individual meetings with both parties lay the groundwork for a meaningful dialogue, face-to-face or otherwise, that facilitates healing.

Creatively work with the injured party to understand what is necessary to heal the harm. A roadmap for accountability is developed where both sides can learn, grow, and heal.